Return Policy

Transfer of digital goods

The transfer of digital goods is carried out after confirmation of payment electronically: to the specified e-mail and/or through a support channel (depending on the selected product).

Order not fulfilled through our fault

If we fail to deliver the paid product or activate the service through our fault, we refund the full amount paid for the order, with no 20% deduction, payment fees or operating costs withheld.

A full refund also applies if the product does not match its description or does not work upon delivery through our fault and the issue cannot be resolved. A replacement or another solution is available only with the buyer’s agreement.

Voluntary cancellation by the buyer

If you change your mind and cancel the service before activation for reasons unrelated to an error on our part, contact support to cancel the order.

Only actual, documented expenses directly related to your order may be deducted from the refund, capped at 20% of the amount paid. This is a maximum, not an automatic deduction: if no expenses were incurred, we refund the full amount. We will provide a calculation and supporting documents on request.

If you cancel after the service has started, the calculation takes account of the service already provided and documented expenses, without counting the same amounts twice, as permitted by applicable law. There is no penalty simply for cancelling.

Subscription ends before its expiry date

The guarantee covers the entire paid term, including subscriptions of 6 months or more. If a subscription stops working before the end of that term, we refund the unused days proportionally, except where the termination was caused by a confirmed violation of the service rules by the buyer.

Refund = amount paid for the subscription × unused days ÷ total days in the paid period.

The unused period runs from the confirmed date the subscription stopped working to the end of the paid term. For example, if a 30-day subscription cost ₽3,000 and 10 days remain unused, the refund is ₽1,000. No additional 20% deduction or fees apply to this refund.

Restoring or replacing the subscription instead of a refund requires your agreement. These terms do not limit the buyer’s statutory rights.

How to submit an appeal

1. Contact support using the contacts below.
2. Indicate the date and amount of payment, payment method, transaction ID/number (if any), description of the problem.
3. If necessary, attach supporting materials (screenshots/videos).

Deadlines

• The seller reviews the request within 72 hours.
• If the decision is positive, the return is initiated by the Seller.
• The term for crediting funds depends on the payment method and can be up to 10 business days.
• Any shorter mandatory statutory deadline takes precedence.

If the dispute is not resolved

If the decision is not made in favor of the buyer, the buyer has the right to file a complaint with the payment system or bank (depending on the payment method). The merchant interacts with the payment integrator (or acquiring bank) and provides the necessary information.

Support contacts

E-mail: support@gptishka.shop
Telegram: GPTishka telegram
VK: vk.com/gptishka